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Advancing Digital Conversations

AI chatbots aid mental health despite limited proven effectiveness.

ByYasmeeta Oon

Mar 30, 2024
AI chatbots aid mental health despite limited proven effectiveness.

In Washington, a new player in the field of mental health support is gaining attention. The Earkick app, co-founded by Karin Andrea Stephan, introduces users to a comforting digital companion—a panda adorned with a bandana, reminiscent of characters from children’s cartoons. This innovative application is at the forefront of combining therapy techniques with the accessibility and approachability of a mobile app, offering guidance and support for individuals grappling with anxiety and stress.

The panda within Earkick isn’t just for show; it’s designed to interact with users through voice or text, providing responses that echo the empathetic and supportive nature of human therapists. From suggesting guided breathing exercises to offering tips on managing stress and reframing negative thoughts, Earkick utilizes a well-established therapeutic approach. However, Stephan, a former professional musician and serial entrepreneur, hesitates to label it as therapy. “When people call us a form of therapy, that’s OK, but we don’t want to go out there and tout it,” Stephan states, emphasizing a commitment to care without overstepping professional boundaries.

The emergence of AI-based chatbots like Earkick raises significant questions for the digital health industry, particularly regarding the distinction between mental health services and self-help tools. As hundreds of free apps flood the market, aiming to address the mental health crisis among teens and young adults, the lack of regulatory oversight from bodies like the Food and Drug Administration (FDA) becomes a point of concern. These apps operate in a regulatory gray area, offering support without claiming to diagnose or treat medical conditions, thus avoiding the stringent requirements of FDA regulation.

The Industry Argument and the Reality of Data

The appeal of chatbots in mental health care is undeniable. They offer several advantages, including 24/7 availability, no cost, and anonymity that can reduce the stigma associated with seeking therapy. Yet, despite their popularity, there is scant evidence to prove that these digital tools effectively improve mental health outcomes. Few companies have pursued FDA approval to validate the efficacy of their apps in treating conditions like depression, though some have begun the process voluntarily.

Critics argue that the absence of regulatory oversight leaves consumers in the dark about the true effectiveness of these apps. “There’s no regulatory body overseeing them, so consumers have no way to know whether they’re actually effective,” explains Vaile Wright, a psychologist and technology director with the American Psychological Association. While chatbots may not replicate the depth of traditional therapy, they could potentially offer relief for less severe mental and emotional issues.

Despite these concerns, the reality of an ongoing shortage of mental health professionals has led some to embrace chatbots as a viable interim solution. The UK’s National Health Service and some US insurers and universities have started incorporating chatbot programs to provide immediate support for those waiting for or unable to access traditional therapy.

Among the pioneers in the chatbot domain is Woebot, founded in 2017 by a Stanford-trained psychologist. Unlike Earkick and other similar apps, Woebot relies on a rules-based system rather than generative AI, addressing concerns about the technology’s propensity to generate inaccurate or inappropriate content. The company is exploring generative AI but has encountered challenges in ensuring the technology aligns with the nuanced needs of mental health care.

Both Woebot and Earkick underscore a broader debate about the role of AI in mental health, balancing innovation with safety and effectiveness. Despite the enthusiasm for these digital solutions, a comprehensive review of AI chatbots in mental health care revealed only a handful of studies meeting rigorous scientific standards. These studies suggest chatbots could offer short-term relief for symptoms of depression and distress, but questions remain about their long-term impact and their ability to recognize and respond to crisis situations appropriately.

Comparing AI Mental Health Chatbots
FeatureEarkickWoebot
Founded20222017
TechnologyGenerative AIRules-based AI
FocusAnxiety, Stress ManagementDepression, Anxiety, Substance Use, Postpartum Depression
FDA ApprovalNot pursuedSubmitted for postpartum app; currently paused
AccessibilityFree, 24/7Free, 24/7
Regulatory OversightNoneNone
Evidence of EfficacyLimitedLimited; some controlled trials

As the digital health industry evolves, the integration of AI chatbots in mental health care prompts a reevaluation of regulatory frameworks and professional standards. The potential of these tools to provide immediate, accessible support is significant, yet it is matched by the need for rigorous evaluation and oversight to ensure they serve the best interests of those seeking help.


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Yasmeeta Oon

Just a girl trying to break into the world of journalism, constantly on the hunt for the next big story to share.

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