VoIPstudio has launched its new Analytics Dashboard, giving businesses real-time contact centre visibility, customer experience insight and AI-ready call data inside the VoIPstudio business calling platform.
The new dashboard replaces VoIPstudio’s previous supervisor dashboard and adds live inbound and outbound call monitoring, calls waiting, calls on hold, agent availability, missed calls, unreturned calls, queue performance, IVR reporting, KPI targets, and SLA performance.
The launch follows VoIPstudio MCP, which allows authorised VoIPstudio data to be used with AI tools such as Claude, ChatGPT and other MCP-compatible platforms. More information about MCP is available here:
https://voipstudio.com/blog/voipstudio-launches-mcp-server-for-claude-or-other-ai-platforms/
Together, Analytics and MCP give businesses two powerful ways to work with call data: a dedicated dashboard for everyday call centre monitoring, and an AI-ready connection for teams that want to analyse performance, generate reports and create coaching material using their preferred AI tools.
“Now businesses of all sizes can identify retention risks and even uncover missed new revenue opportunities more easily using surprisingly affordable AI and Communication tools.” said Tim Meredith, CEO of VoIPstudio.”
For businesses using the VoIPstudio CX add-on, the Analytics Dashboard also includes CX Score, AI-generated transcripts, call summaries, notes, and actions. This helps managers understand call quality faster, reduce manual QA work and focus coaching time where it matters most.
By combining AI-powered Analytics and MCP transforms business communications and contact centres, VoIPstudio is bringing advanced contact centre intelligence and practical AI workflows into a business calling platform at an accessible price point.
For more information about VoIPstudio use the contact details below.