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Newgen Unveils LumYn: The World’s First Gen AI Platform Tailored for Banking Personalization

ByYasmeeta Oon

Jun 15, 2024

Newgen Unveils LumYn: The World’s First Gen AI Platform Tailored for Banking Personalization

Newgen Software, a global leader in digital transformation solutions, has unveiled its latest innovation: LumYn. This groundbreaking platform harnesses the power of Generative AI to revolutionize the banking industry by enabling deeply personalized customer interactions. LumYn promises to double conversion rates and accelerate product launches by tenfold, potentially transforming the global banking sector by boosting profitability and enhancing customer experiences.

In an era where customers demand personalized services and solutions, LumYn stands out by seamlessly integrating predictive analytics with advanced conversational AI technologies. This powerful combination empowers banks to gain a nuanced understanding of their customers’ unique needs, behaviors, and preferences. As a result, banks can foster more profound and meaningful engagements while upholding the highest standards of data privacy and security.

LumYn introduces a suite of innovative features that are set to redefine how banks interact with their clients:

  1. Conversational AI:
    • Banks can utilize natural language interactions to access and analyze customer data, including transactions and past behaviors.
    • This feature simplifies the process of gaining insights and crafting effective growth strategies.
  2. Rapid Development:
    • The platform’s customizable AI models can be tailored to address specific business challenges.
    • Its low-code environment supports swift iterations and refinements, promoting agility and business growth.
  3. Enhanced Customer Lifetime Value:
    • LumYn creates detailed behavioral segments based on customers’ spending habits and lifestyle choices.
    • These insights enable banks to execute targeted and effective marketing campaigns.
  4. Accelerated Time-to-Market:
    • With a comprehensive library of pre-built AI models, LumYn accelerates the generation of insights and deployment processes.
    • This enhancement creates new opportunities for cross-selling and faster product launches.
  5. Reliable and Secure AI:
    • LumYn ensures reliability and security through transparent data modeling processes and robust security technologies.
    • Financial institutions can trust LumYn as a dependable choice for integrating AI into their operations.

Virender Jeet, CEO of Newgen Software, emphasized the transformative potential of LumYn, stating, “LumYn is not just a personalized AI platform; it’s a hyper-personalized one, enriched with Generative AI capabilities. This means LumYn goes beyond traditional personalization by continuously adapting to customers’ evolving preferences, behaviors, and life stages in real-time.”

Rajan Nagina, Head of AI at Newgen, echoed this enthusiasm, “We are thrilled to introduce LumYn into our portfolio. The platform’s ability to derive actionable insights from customer behaviors and preferences is a testament to Newgen’s expertise in banking and cutting-edge AI/ML technology. LumYn will significantly deepen customer engagement and drive substantial business growth.”

To provide a clear picture of how LumYn can transform banking operations, here’s a comparison of traditional methods and LumYn’s approach:

AspectTraditional Banking MethodLumYn Approach
Customer InteractionGeneralized customer serviceHighly personalized engagements
Data AnalysisManual data interpretationAutomated insights via AI
Product Launch TimelineMonths to yearsAccelerated by tenfold
Marketing CampaignsBroad targetingPrecision targeting based on behavior
Security and ReliabilityStandard security measuresEnhanced with advanced AI/ML models
  • Speed and Agility: With its rapid development and deployment capabilities, LumYn enables banks to respond swiftly to market changes and customer needs.
  • Enhanced Customer Understanding: By analyzing detailed customer segments, LumYn helps banks understand and cater to individual customer preferences and behaviors.
  • Cost Efficiency: The platform’s low-code environment reduces the development time and cost, offering a cost-effective solution for banks looking to modernize their operations.
  • Scalability: LumYn’s robust and secure framework supports scalability, making it suitable for both small and large financial institutions.
  • Security and Compliance: LumYn’s AI-driven processes ensure that data privacy and security are maintained at the highest levels, complying with regulatory standards.

As the banking industry navigates an increasingly competitive and dynamic landscape, LumYn offers a powerful tool for financial institutions to stay ahead. Its promise of personalized customer interactions, rapid product development, and secure AI integration heralds a new era of banking where customer engagement is as dynamic and evolving as the market itself.

In conclusion, LumYn represents a significant leap forward in the application of AI in banking, providing the tools needed to not only meet but exceed customer expectations. With its innovative features and commitment to security and privacy, LumYn is set to redefine the future of customer interactions in the banking sector.

For more information on LumYn and how it can transform your banking operations, visit Newgen Software’s website or contact their sales team directly.

  • Introduction: Newgen Software launches LumYn, an AI platform for banking.
  • Features: Conversational AI, rapid development, enhanced customer value, quick time-to-market, reliable and secure AI.
  • Leadership Comments: Insights from Virender Jeet and Rajan Nagina.
  • Table: Comparing traditional banking methods with LumYn’s innovative approach.
  • Bullets: Speed, customer understanding, cost efficiency, scalability, security.
  • Conclusion: LumYn promises a dynamic future in banking customer engagement.

By leveraging the power of Generative AI, Newgen Software’s LumYn is poised to lead the charge in transforming how banks interact with their customers, driving profitability, and fostering deeper, more personalized relationships.

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Featured Image courtesy of IT Brief Australia

Yasmeeta Oon

Just a girl trying to break into the world of journalism, constantly on the hunt for the next big story to share.

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