AI’s Expanding Role in Customer Service Raises Questions About the Future of Call Centres
Artificial intelligence is reshaping customer service operations, prompting debate over whether traditional call centres could soon become redundant. According to Tata Consultancy Services chief executive K Krithivasan, AI may soon…
Alphabet’s X Lab Spins Out More ‘Moonshot’ Projects as Independent Companies Through New Venture Fund
Alphabet’s X, the research lab known for its experimental “moonshot” projects, is restructuring how it brings ambitious technologies to market by increasingly spinning them out as independent companies rather than…
Microsoft to Expand Workforce With ‘More Leverage’ Through AI Integration, Says CEO Satya Nadella
Microsoft plans to increase hiring after a year of workforce reductions, but CEO Satya Nadella said the company’s future growth will come with “a lot more leverage” enabled by artificial…
Rising Energy Costs Spark Concerns Over AI’s Expanding Power Demands
As tech giants race to build larger data centers to power artificial intelligence systems, rising energy prices have put the industry under scrutiny. A new survey commissioned by solar installer…
Meta Secures Nearly 1 GW of Solar Power to Support Expanding AI Energy Demands
Meta signed three major solar energy agreements this week totaling nearly 1 gigawatt of capacity, marking a significant step in its effort to supply the growing electricity needs of its…