DMR News

Advancing Digital Conversations

Apple Expands Self-Service Repair Program to Europe

ByHuey Yee Ong

Jun 27, 2024

Apple Expands Self-Service Repair Program to Europe

Apple has announced the expansion of its self-service repair program, now available in 32 European countries, including the UK, France, and Germany.

This initiative, named Apple Diagnostics for Self Service Repair, enables consumers to test their Apple devices for optimal parts functionality and identify any components that may need repair without needing assistance from Apple or an independent repair provider.

Originally launched in the United States in December 2023, this tool now supports 42 Apple products, including iPhone, Mac, and Studio Display models, across 33 countries and 24 languages. The expansion is part of Apple’s ongoing efforts to extend the lifespan of its products and respond to pressure from “right to repair” advocates. The company has also announced plans to expand the service to Canada in 2025.

The self-service repair program, initiated in 2022, provides customers with access to manuals, legitimate Apple parts, and tools used by Apple to repair their own devices. In February, Apple expanded this program to include Mac models powered by the latest M3 chip.

Commitment to Longevity

Apple emphasized that while providing safe and affordable repair options is a priority, the company is committed to designing and building long-lasting products. “The best type of repair for customers and the planet is one that is never needed,” the company stated.

Users can begin an Apple Diagnostics session on a second Apple device to check the status and performance of the device that may need repair. By following a series of onscreen prompts, users can determine whether their product needs repairing and which parts may require replacement. However, both devices need to be running iOS 17 or later or macOS Sonoma 14.1 or later to use the diagnostics tool, excluding beta versions of these operating systems.

Apple’s recent push towards self-service repair is likely an attempt to preempt regulatory pressures. The tool scans devices for issues with display, camera, Face ID, software integration, and audio output, providing users the same capabilities as Apple Authorized Service Providers and Independent Repair Providers.

Featured Image courtesy of Vittorio Zunino Celotto/Getty Images

Huey Yee Ong

Hello, from one tech geek to another. Not your beloved TechCrunch writer, but a writer with an avid interest in the fast-paced tech scenes and all the latest tech mojo. I bring with me a unique take towards tech with a honed applied psychology perspective to make tech news digestible. In other words, I deliver tech news that is easy to read.

Leave a Reply

Your email address will not be published. Required fields are marked *