Five years after its launch, Work for Impact – formerly known as an ethical alternative to outsourcing- confirmed its unique positioning as a Strategic Global Talent Partner. The revamped branding promotes the company’s unique “holistic model” designed for leaders who need to build high-performing global teams – without the cost, complexity, or risk of traditional models.
The announcement reasserts Work for Impact’s differentiation from the transactional “gig economy.” By combining proprietary AI-powered sourcing with human expertise, fair pay and B Corp principles, Work for Impact redefines global talent staffing outside the “black box” of traditional Business Process Outsourcing (BPO). The company addresses well-known pain points associated with talent recruitment such as costs, high attrition and lengthy recruitment delays.
“The old model of outsourcing is broken. Companies have historically had to choose between the high cost of local hiring or the unreliable quality of anonymous freelancer marketplaces,” said Geoff Hucker, CEO of Work for Impact. “Five years ago, we pioneered a third way. We don’t just fill roles. We design the right strategy with our clients to build teams that last and thrive.”
The holistic model: tech-enabled, impactful by design
The company’s new strategic focus leverages AI-smart recruitment to identify exceptional global professionals, drastically reducing hiring timelines. Data shows that the new model allows clients to onboard team members in under two weeks, compared to the typical 50-day domestic hiring cycle.
However, the core differentiator is the integration of ethics as a performance driver. Work for Impact defines fair pay as paying 2-3x the local wage benchmark – not as charity, but as a strategic lever to yield better results.
“Fair pay is the greatest driver of talent retention and performance,” the company stated. “Our transparent model allows us to attract professionals who are highly motivated, resulting in client outcomes such as 99% CSAT scores and 92% improvements in ticket resolution.”
Key capabilities of the evolved model include:
- Performance-Driven Efficiency: Achieving up to 75% in operational cost savings compared to domestic hiring.
- Radical Transparency: Clients have full oversight of pay structures and manage their global team members directly via tools like Slack, ensuring they feel like a true extension of the team.
- Risk Elimination: Work for Impact manages all legal compliance, international payments, and payroll, removing the administrative burden from internal teams.
Global Customer Experience teams built to perform, not churn
Customer experience is one of the clearest demonstrations of Work for Impact’s strategic global talent approach. Rather than outsourcing customer service staffing to anonymous call centers, the company helps clients recruit, onboard and manage dedicated customer experience professionals who integrate fully into their operations.
Through targeted sourcing, rigorous vetting and fair pay, Work for Impact enables companies to build exceptional customer service teams that combine empathy, cultural fluency and operational excellence. These professionals work directly within client tools and workflows, creating continuity, accountability and measurable improvements in customer satisfaction and resolution times.
This model has proven particularly effective for fast-growing consumer brands seeking scalable, expert customer support without the instability traditionally associated with CX outsourcing.
Proven impact as a driver of business performance
The company’s approach is underpinned by independently validated impact data. Work for Impact’s 2025 Impact Study confirms that embedding fair pay, transparency and long-term opportunity into global talent strategies delivers tangible benefits for both people and businesses.
According to the 2025 Impact Study:
- 95% of professionals working through Work for Impact found fair, stable, long-term work through Work for Impact.
- 92% reported improved quality of life – with tangible gains in housing, education, and healthcare.
- 86% saw positive ripple effects in their families and communities.
- 95% said they are highly satisfied working with Work for Impact.
Crucially for clients, this stability translates into exceptional engagement and retention, with turnover rates dramatically lower than industry benchmarks. These findings reinforce Work for Impact’s conviction that ethical practices are not a trade-off, but a multiplier for performance, resilience and long-term value creation.
About Work for Impact
Work for Impact is the Strategic Global Talent Partner for mission-driven organizations. As a certified B Corp, the company provides a holistic model that combines AI-powered sourcing, human expertise, and fair pay to create faster, smarter hiring that scales. Work for Impact empowers leaders to build high-performing teams while adhering to the highest standards of social and environmental performance.
For more information on the new holistic model, visit www.workforimpact.com.
Media Contact:
Geoff Hucker
CEO | Work for Impact
geoff@workforimpact.com | +85260780621